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Tool Profile

Emplifi (formerly Socialbakers)

Competitive Stable
Social MediaSocial Listening & Analytics

Social Media Analytics + Customer Experience + Influencer Marketing

Contact for Pricing

Visit Emplifi (formerly Socialbakers)
61.5
/ 100
Score Breakdown

Seven Dimensions

Overview

About Emplifi (formerly Socialbakers)

Emplifi is an enterprise customer engagement platform combining social media management, commerce, and customer care powered by AI. Its social media tools include AI-powered content optimization, competitive benchmarking, and influencer marketing. For large brands and retailers, its Commerce Cloud adds shoppable content, ratings management, and live shopping capabilities. Its unified platform for social, commerce, and care differentiates it in the enterprise social marketing space.

Best For

Enterprise organizationsSocial media managersBrand marketing teams

Not Ideal For

Small businesses on a tight budget
Analysis

Pros & Cons

Pros

  • 4.4 average on G2 across 367+ reviews

Cons

  • Limited differentiation from closest competitors
Comparison

Feature Matrix

FeatureEmplifi (formerly Socialbakers)Dash Social (formerly Dash Hudson)SprinklrBrandwatch
Multi-Platform Posting————
Content Calendar————
Analytics Dashboard——
Social Listening
AI Content Suggestions——
Engagement Management—
Influencer Tools———
Hashtag Analytics——
Team Collaboration————
Auto-Scheduling————
Composite Score61.57574.567.2
Pricing

Pricing Tiers

Enterprise

Custom

  • Contact sales
View full pricing page
What Users Say

User Sentiment Summary

Praise Themes

  • Well-rated by users on G2

Complaint Themes

  • No major complaints identified in current data
G2
4.4
367 reviews
Capterra
4.2
38 reviews
Trustpilot
N/A — Not listed on this platform