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Tool Profile

Tidio (Shopify)

Top Tier Stable
Shopify AppsGeneral AI Assistant

AI Chatbot & Customer Service

$0 (Free tier) / $29/mo (Paid)

Visit Tidio (Shopify)
78.7
/ 100
Score Breakdown

Seven Dimensions

Overview

About Tidio (Shopify)

Tidio Live Chat & AI Chatbot is a Shopify app that provides live chat, chatbot automation, and AI-powered support via Lyro AI agent to engage customers, resolve issues, and upsell with personalized product recommendations in real-time from a unified helpdesk.

Best For

Teams seeking a proven solutionBudget-conscious teamsSolo practitionersShopify store owners

Not Ideal For

Users outside its primary use case
Analysis

Pros & Cons

Pros

  • 4.6 average on G2 across 18,802+ reviews
  • 4.7 average on Capterra across 245+ reviews
  • 100% positive sentiment on X/Twitter
  • Offers a free tier for entry-level usage

Cons

  • Limited differentiation from closest competitors
Comparison

Feature Matrix

FeatureTidio (Shopify)Shopify MagicWiser (Shopify)
Product Recommendations——
AI Search
Customer Segmentation——
Personalization———
Analytics———
Chat/Support Bot——
Email Marketing———
Fraud Detection———
Inventory Optimization———
A/B Testing———
Composite Score78.781.971.8
Pricing

Pricing Tiers

Free

$0

  • Limited usage

starting at

$0

    paid from

    $29/month

      View full pricing page
      What Users Say

      User Sentiment Summary

      Praise Themes

      • Positive community reception on social media
      • Highly rated by verified users on G2
      • Highly rated on Capterra

      Complaint Themes

      • No major complaints identified in current data
      G2
      4.6
      18,802 reviews
      Capterra
      4.7
      245 reviews
      Trustpilot
      3.7
      220 reviews

      X (Twitter) Sentiment

      Score
      100/100
      Mentions
      7
      Positive
      2
      Negative
      0

      “9. Tidio AI Tidio AI is a smart chatbot that can automatically answer customer questions on your website. It helps businesses provide 24/7 customer support without hiring a large support team. Grea”

      “@sarkodie Your website customer support can be done here, build a fast connection with your customer with fast response https://t.co/ixHE3DcwF9”

      Based on recent X/Twitter posts · Data from X API