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Tool Profile

Gorgias

Top Tier Stable
Shopify AppsShopify AI Chat & Support

AI Customer Service

$10/mo

Visit Gorgias
79.8
/ 100
Score Breakdown

Seven Dimensions

Overview

About Gorgias

Gorgias is an AI-powered helpdesk platform for ecommerce, centralizing support across email, chat, SMS, social, and voice. It automates up to 60% of inquiries with AI Agent for resolutions and sales assistance via product recommendations and dynamic discounts, deeply integrated with Shopify for order management without tab-switching.

Best For

Teams seeking a proven solutionShopify store ownersE-commerce teams

Not Ideal For

Users outside its primary use case
Analysis

Pros & Cons

Pros

  • 4.6 average on G2 across 548+ reviews
  • Rapid product development and feature releases

Cons

  • Limited differentiation from closest competitors
Comparison

Feature Matrix

FeatureGorgiasZipchat AIWizybot AI
Product Recommendations———
AI Search
Customer Segmentation—
Personalization———
Analytics———
Chat/Support Bot—
Email Marketing———
Fraud Detection———
Inventory Optimization———
A/B Testing———
Composite Score79.875.862.8
Pricing

Pricing Tiers

starting at

$10/month

    Pro recommended at

    $360/month

      View full pricing page
      What Users Say

      User Sentiment Summary

      Praise Themes

      • Highly rated by verified users on G2
      • Highly rated on Capterra

      Complaint Themes

      • No major complaints identified in current data
      G2
      4.6
      548 reviews
      Capterra
      4.6
      50 reviews
      Trustpilot
      3.1
      137 reviews

      X (Twitter) Sentiment

      Score
      50/100
      Mentions
      1
      Positive
      0
      Negative
      0